Frequently Asked Questions

Parking:

Where can my guests park – in the day / evening?

24 hour Pay & Display Car Park adjacent to the venue, or road parking free after 6pm

My wife is in a wheelchair and is attending a function, is there disabled parking at the venue?

Yes, there are disabled spaces on the Promenade at the front of the venue and round the back by the West entrance. Please make sure you display your blue badge on your dashboard.

Disabled Access:

Lifts and ramps to all function rooms
Fully accessible disabled toilets on both levels

 

Rooms:

What is the size of the Floral Hall Dance Floor?

65’ 9” x 53’ 10” – sprung dance floor

How high is the ceiling in the Waterfront Suite?

2.6m

How big is the Waterfront Foyer?

The Foyer between the Waterfront Suite & the Gardens Bar is 7.5m x 8.7m

How large is the stage in the Floral Hall?

Depth – 6.24m

Width – 10.9m

 

Venue/General:

How much is a pint of beer / bottle of house wine?

Currently £2.90 lager and bitter, £15.00 house red and white wine

Can my children attend party nights?

No, not if they’re under 14 years old

I’m attending a leavers’ ball, will I need my I.D.?

Yes, we operate a Challenge 21 Policy on all our bars

How big are your trestle tables for exhibitions?

6’ x 2’ trestles / 2’ x 2’ occasional / 6’ rounds

Can I have candles on the tables at my party?

Yes, we can help you organise this to make it safe for your guests

I’m having a dinner in the Waterfront Suite, where can my guests go to smoke?

Your guests would need to go upstairs to the Promenade Entrance and out on to the Promenade

Can we have party poppers and confetti at our wedding reception?

We would ask you not to bring party poppers, but we are happy for your guests to bring bio-degradable confetti, just avoid the dance floor

Is there a payphone in the Foyer, so my guests / delegates can call a taxi?

If your guests ask a member of our Front of House Staff in the Foyer, they’ll be able to call a taxi for your guests

Can I have cooking demonstrations at my event?

Yes, we would ask that these only be electric cookers, not gas for health & safety reasons. Please contact the venue for full details

Can we have fire-eaters at the front of the venue?

Yes, but please make sure they provide us with a copy of their public liability insurance certificate

If I have an event there, can I organise my own DJ?

Yes, of course you can. We have a PA system they can plug in to, alternatively they may prefer to bring their own equipment. Our Technical Team will be able to provide support if required. Please inform your entertainers that they will not be able to breakdown their equipment until the room is clear of guests at the end of the event, as part of our Health & Safety Policy.

What times does the Venue open?

This really depends on the events we have on inside the venue, however the Sales Office is open from 9am – 5pm Monday to Friday or see box office below.

“How do I buy Theatre tickets?”

“The Venue Box Office is open 11am – 4pm Monday – Saturday (open later on nights when we have a Theatre show) for you to pop in and buy tickets or alternatively call us on 0844 871 3021*. *Booking fees apply to phone & online bookings”

Who will be looking after my event on the day?

Each event has a dedicated Events Manager to be with you ALL the time, Right from the very beginning up to

Who owns the Floral Hall?

Sefton Council

What is ATG and what do they do?

Ambassador Theatre Group and they manage the venue

How can I get a job at your venue?

Email your CV to Helen O’Neill

Do you do Christmas Parties?

Yes we do – contact Angela in our sales office on 0151 934 2431 or email angelalivingstone@theambassadors.com

Are you licensed for Civil Ceremonies?

Yes we are – in ALL our function rooms and the Theatre stage!

Can I do my own catering?

We only allow outside caters for Asian or Jewish events

Do you have a lift?

Yes we do

Do you have Wi-Fi?

Yes we do and it’s FREE!

Do you accept all forms of payment?

Yes we do (so long as it’s Sterling)

Do you allow dogs in the venue?

Guide Dogs only

Which door do I use to get into the building?

Main Box Office Entrance for the Theatre or Floral Hall

Promenade Foyer Entrance for the Waterfront Suite/Gardens Bar and the Lakeside Suite/Promenade Bar

Can I use my own DJ and entertainment?

Yes, so long as they have Public Liability Insurance

Can I provisionally reserve a date if I am unsure?

We can hold a date for two weeks with no obligation.  After 2 weeks we will contact you again to see if you wish to confirm or release the booking

 

Location:

How far away is the nearest hotel?

The Ramada Plaza 4 star Hotel is right next door to the venue

How do I get to you from the M6 (coming up from the South)?

See directions section on our website

How far away are you from the nearest station?

10 minute walk

 

Diet:

I’m a Coeliac attending a dinner at the venue, can I have an alternative menu?

We regularly cater for guests with various dietary requirements, and have tried to create menus to reflect this. Please let your organiser know in advance of the event, so they can inform their Event Manager, who will check the menu and be able to arrange an alternative dish for you, if required.